Support
We respond to every email within one business day (Cluj-Napoca time).
Email us
- Product & account support: [email protected]
- Security disclosures: [email protected] — please coordinate disclosure with us before going public.
- GDPR / data subject requests: [email protected]
- Sales / demo: contact form
Response times
- Product / account: one business day
- GDPR access / deletion requests: up to 30 days (Art. 12 GDPR)
- Security disclosures: acknowledgement within 48 hours
- Critical incidents affecting your tenant: 72 hours from confirmation (GDPR Art. 33)
Common questions
- Delete my account. Open Settings in the Doyna mobile app → Delete Account, or visit doyna.ai/delete-account.
- Export my data. Email [email protected] with the subject “Data access request”.
- Request a DPA. See /dpa.
- List of subprocessors. /subprocessors.
Our entity
Doyna is operated by Summise SRL, registered in Cluj-Napoca, Romania. For postal correspondence, contact [email protected] for the registered address.